Zach Tibbits

  

Biography:

Security Clearance: Secret Clearance

Military Experience: 4.0 years

Work Experience:

 Driven and dedicated Event Manager and Military Veteran with 6+ years of proven experience in the United States Marine Corps. Accomplished measurable results while leading teams of 25 in a dynamic, fast - paced
environment. Possess a comprehensive background in Customer Service, Project Management, and Education and Training derived from conducting domestic and global operations in Japan and the United States. Managed risk upon multiple lines to protect assets, property, and equipment valued over $10.5M while meeting the expectations of senior leadership. Possess
extensive knowledge in Multiple Vendor Coordination, Complex Logistics, and People Management. Career supported by a Bachelor of Science
in Business Administration.

Military Service:

  • Rank: Corporal

    Branch/Position: Marine Corps

    Period: September 2012 - September 2016

    Occupation: Motor Vehicle Operator - 3531

    Security Clearance: Secret Clearance

    Duties Description:

     Led, mentored, and trained a 25 – person team conducting motor vehicle procedures in support of global operations.  

    · Managed drivers' vehicle preventive maintenance and servicing performances. Executed convoy route reconnaissance, and commanded logistical operations within one year  

    · Strategized patrol guard placement and routine to increase prevention of cargo and equipment theft and vandalism 

    · Documented and monitored employees' military drivers' licenses, accident avoidance classes, and civilian drivers' licenses 

    · Integrated successful operational planning procedures improving the transfer of 45k pieces of cargo weighing approximately 20k tons  

    · Provided technical guidance to subordinates, and assisted in the routine maintenance of equipment to ensure safe and efficient operations  

Work history:

  • Job Title: Customer Service Manager

    Company: LCSC

    Period: September 2016 - present

    Role Description:

     Provided and conducted in-depth verbal interviews deliver specialized and technical program knowledge to customers, including instructors, students, customized clients, registers students. 

    · Provides clerical and technical support for short-term and customized training and back up for all categories 

    · Managed exceptional customer service by conducting in-depth interviews to elicit information from customers to ascertain their specific training needs including accurate registrations, class information, requests for class and program information via face to face, phone, email or regular mail and to screen and direct phone calls to the appropriate person, department, or funding agency 

    · Resolved volatile and complicated issues at the lowest possible level and directed to another appropriate party if necessary 

    · Provided support to office support staff as assigned; supported coordinators on an as needed basis  

Education:

  • Lewis-Clark State College

    Bachelor's Degree – Business Administration

    Period: January 2018 - May 2022

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